Apple Will Face Lawsuit Over Phone-Switching iMessage Issue - GeekWebGuides
Skip to Content

Apple Will Face Lawsuit Over Phone-Switching iMessage Issue

imessage_ios72Just two days after introducing a tool allowing users to deregister their phone numbers from iMessage, a judge has ruled that Apple will face a federal lawsuit over the issue. Apple allegedly failed to notify consumers that leaving the iMessage system and switching to an Android phone would prevent them from receiving messages from other iPhone owners.

According to Reuters, Judge Lucy Koh has ruled that former iPhone customer Adrianne Moore's lawsuit, filed earlier this year, will be allowed to continue. Moore's lawsuit alleges that she ceased receiving messages after she switched to the Samsung Galaxy S5 from an iPhone 4, which interfered with her contract with Verizon Wireless. Moore is seeking both class-action status and unspecified damages from Apple.

In court documents, Apple argued that there's no law covering technology that "simply does not function as plaintiff subjectively believes it should," and that it did not claim iMessage and Messages would be able to recognize when iPhone users switched to non-iPhone devices.

In a Monday night decision, Koh said Moore deserved a chance to show Apple disrupted her wireless service contract and violated a California unfair competition law, by blocking messages meant for her.

"Plaintiff does not have to allege an absolute right to receive every text message in order to allege that Apple's intentional acts have caused an actual breach or disruption of the contractual relationship," Koh wrote.

An inability to receive messages after switching from an iPhone to an Android or Windows device is an issue that has affected many former iPhone users over the years. It occurs when iMessages sent from other iPhone owners are routed to a deactivated iPhone rather than being forwarded as a text message to an active smartphone.

Earlier this week, Apple introduced a tool that allows users to deregister their phone number from iMessage in order to prevent the issue from occurring. Prior to the launch of the web tool, there was no way for users to effectively remove themselves from the iMessage system.

Popular Stories

M5 MacBook Pro

RIP, MacBook Ultra

Monday October 19, 2026 9:37 am PDT by
Apple today sent out invites for an experience in Los Angeles on Wednesday, October 28, and the "Pro and tell" tagline on the invitation likely means that the rumored MacBook models with touch-enabled OLED displays will stick with MacBook Pro branding instead of the once-rumored "MacBook Ultra" name. The long-rumored "iPhone Ultra" ended up being named iPhone Duo, so speculation that Apple...
iPhone Duo Trio

Here's What Apple's Apps Look Like on the iPhone Duo

Tuesday October 20, 2026 11:12 am PDT by
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...
apple pro tell logo

Apple Announcing New Products Next Week: 'Pro and Tell'

Monday October 19, 2026 9:05 am PDT by
Apple's Greg Joswiak today hinted at new product announcements coming next week, sharing a social media post that says "Can't wait to pro and tell next week." Rumors suggest Apple is planning to debut the new MacBook Pro with an OLED touchscreen display, an M6 entry-level MacBook Pro, an M6 iMac, an iPad mini with an OLED display. Can't wait to pro and tell next week....

Top Rated Comments

156 months ago
The Deregister tool was a long time coming and should've been introduced at around the same time iMessage was.

But shockingly, here come the Applelogists!
Score: 111 Votes (Like | Disagree)
156 months ago
If that is the case then shouldn't ATT be sued for dropped calls?
Score: 58 Votes (Like | Disagree)
156 months ago
This is the very definition of a frivolous lawsuit. Plus, it would be very hard to prove damage in this case.
Damages will likely be mostly punitive, and justifiably so.

This should be quite obvious that if you switch to an android device you will not be able to use iMessage, you should have noticed that it does not work at all when you message your android buddies... unless you are the biggest moron on earth you need to be advised about this fact...
Thanks for posting with 0 knowledge of the actual issue.
Score: 51 Votes (Like | Disagree)
156 months ago
This is the very definition of a frivolous lawsuit. Plus, it would be very hard to prove damage in this case.
Score: 48 Votes (Like | Disagree)
TheHateMachine Avatar
156 months ago
The Deregister tool was a long time coming and should've been introduced at around the same time iMessage was.

But shockingly, here come the Applelogists!
Yea, the spin doctor law experts here did not waste any time jumping this article and manning the apple defense shield.

"Moore is seeking both class-action status and unspecified damages from Apple."

Alright, so because she couldn't receive messages anymore, she thinks she is entitled to monetary compensation for damages? This is ridiculous.
Who knows what these missed messages could have caused her. Would you be perfectly fine with you old phone manufacturer essentially holding some of your mobile phone features hostage?

Couldn't she have just disabled iMessage before switching to a new phone? So for her not disabling iMessages, she is now entitled to damages?
Did you read the article?

"Earlier this week, Apple introduced a tool that allows users to deregister their phone number from iMessage in order to prevent the issue from occurring. Prior to the launch of the web tool, there was no way for users to effectively remove themselves from the iMessage system."

Funny how they suddenly released a method to do this only after the threat of a lawsuit. I guess there really was a problem and perhaps this case has merit.

She's going to be shocked to learn that her car won't operate on nautical routes either. Bugger off.
You should at least read the article as it seems you have zero clue what is going on here. If you can't be arsed to, maybe you should the one to bugger off mate.
Score: 45 Votes (Like | Disagree)
Nermal Avatar
156 months ago
Only in the U.S. can you sue anyone for anything. Plus it would be very hard to prove damage in this case.

There are plenty of documented cases of this issue. While it's difficult to come up with a monetary value, it's very easy to prove that there's a problem - especially when Apple sat on this known issue for three years.
Score: 45 Votes (Like | Disagree)
Latest Stories
Tesla App Gains iPad and iPhone Duo Support
Tesla App Gains iPad and iPhone Duo Support
1 hour ago
Apple Reportedly Boosts iPhone Duo Orders by 44%
Apple Reportedly Boosts iPhone Duo Orders by 44%
2 hours ago
Fortnite Returning to Australian App Store After Court Ruling
Fortnite Returning to Australian App Store After Court Ruling
2 hours ago
Apple Ordered to Open iPhone to Rival App Stores in Australia
Apple Ordered to Open iPhone to Rival App Stores in Australia
2 hours ago
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
3 hours ago
Things Updated for iPhone Duo With Adaptive Layout
Things Updated for iPhone Duo With Adaptive Layout
3 hours ago
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
4 hours ago
iPhone Duo Reviewers Really Miss Face ID
iPhone Duo Reviewers Really Miss Face ID
9 hours ago
Does the iPhone Duo Run Hot? Here's What Reviews Found
Does the iPhone Duo Run Hot? Here's What Reviews Found
10 hours ago
Apple Music's New Look is Now Live on Apple's Website
Apple Music's New Look is Now Live on Apple's Website
11 hours ago
Anthropic Launches Claude Duet, a Proactive AI Agent
Anthropic Launches Claude Duet, a Proactive AI Agent
11 hours ago
What 32,000 Folds Did to the iPhone Duo's Hinge
What 32,000 Folds Did to the iPhone Duo's Hinge
12 hours ago
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
14 hours ago
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
14 hours ago
Apple Support App Updated for iPhone Duo's Larger Display
Apple Support App Updated for iPhone Duo's Larger Display
14 hours ago
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
15 hours ago
iPhone Duo Tips Over on MagSafe Stands When Unfolded
iPhone Duo Tips Over on MagSafe Stands When Unfolded
15 hours ago
Apple Music's New Look Officially Announced
Apple Music's New Look Officially Announced
16 hours ago
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
17 hours ago
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
18 hours ago
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
18 hours ago
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
18 hours ago
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
19 hours ago
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
1 day ago
Apple Stores in Bordeaux and Lille Looted During French Protests
Apple Stores in Bordeaux and Lille Looted During French Protests
1 day ago
Bluesound Adds Native Apple Music Support
Bluesound Adds Native Apple Music Support
1 day ago
Apple CEO John Ternus Explains What Makes Good Product Design
Apple CEO John Ternus Explains What Makes Good Product Design
1 day ago
UK Proposes New Ways to Help Apple Pay Rivals
UK Proposes New Ways to Help Apple Pay Rivals
1 day ago
WhatsApp Developing In-App Browser for All Chat Links on iPhone
WhatsApp Developing In-App Browser for All Chat Links on iPhone
1 day ago
Apple's App Store Chief Explains Its Push for Premium Games
Apple's App Store Chief Explains Its Push for Premium Games
1 day ago