Apple Updates Support App With Repair Cost Estimates in Some Locations - GeekWebGuides
Skip to Content

Apple Updates Support App With Repair Cost Estimates in Some Locations

Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations.

apple support app
When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options.

Tapping on a common repair like a cracked screen, a cracked back, or battery service will provide an estimate of what the repair might cost alongside options to book a repair. There are no cost estimates for more complicated repairs like liquid damage or camera not working as expected.

In the "My Devices" section, Apple has also added a new text entry box when you tap on a device. The box lets you tell Apple what's happening with your device in your own words, making it easier to find the support option that you need.

The Apple Support app always had a similar option after selecting a specific repair option, but now you can type in what you're looking for ahead of time for a more streamlined experience. Apple's full release notes for the update are below:

- Tell us what's happening in your own words to get relevant support options
- See price estimates for common repair topics in select locations
- App now available and translated for users in Ukraine
- Performance enhancements and bug fixes

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Popular Stories

Apple Support App General Feature

Apple Reportedly Planned to Replace 5,000 Support Employees With AI

Tuesday September 29, 2026 9:11 am PDT by
Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman. The report said that Apple believed that AI-powered phone and web agents could take over some of the responsibilities performed by the employees who would have been let go, but Apple is no longer "currently looking to take such a step." ...
Apple Support App General Feature

Apple Support App Updated for iPhone Duo's Larger Display

Wednesday October 21, 2026 10:55 am PDT by
Apple today updated its Apple Support app to add support for the iPhone Duo and iOS 27.1 (which the Duo ships with). Apple Support will now display properly on the iPhone Duo's wider screen, and it can be used alongside other apps in Split View. iPhone Duo reviews went live today, and poorly sized apps are a recurring complaint among reviewers. Apps that aren't updated for iPhone Duo are...
iPhone Duo Trio

Here's What Apple's Apps Look Like on the iPhone Duo

Tuesday October 20, 2026 11:12 am PDT by
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...

Top Rated Comments

dannyyankou Avatar
61 months ago
It'll be off-putting to some people, but the more transparency the better. Thankfully iPhones are so tough these days, it's been years since I've had to get one replaced.
Score: 8 Votes (Like | Disagree)
4jasontv Avatar
61 months ago

That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
This raises the question of why the consumer has to eat the cost of not designing a product that can be cheaply repaired. If you make a phone where the glass can't be replaced then charge for the glass and then write off cost of other components.
Score: 4 Votes (Like | Disagree)
Chet-NYC Avatar
61 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
Score: 3 Votes (Like | Disagree)
61 months ago
For an iPhone 11 Pro Max, Apple replaces the screen only if it is broken. However, if you want to repair the back, the whole phone is replaced for a refurb unit (which looks like brand new).

For iPhone 12 and 13 units, this is no longer the case as Apple replaces the back only. But that's why replacing the back is so expensive in an iPhone 11 and earlier models.
Score: 3 Votes (Like | Disagree)
TheYayAreaLiving 🎗️ Avatar
61 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
You might as well watch a YouTube video on how to fix the phone yourself since the parts will be a lot cheaper. I think it's the labor that's costly. Still not worth it. Better to get a new phone or upgrade.
Score: 3 Votes (Like | Disagree)
zorinlynx Avatar
61 months ago
Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
Score: 3 Votes (Like | Disagree)
Latest Stories
iPhone Duo Launch Begins as First Orders Reach Customers
iPhone Duo Launch Begins as First Orders Reach Customers
5 hours ago
1Password for Agents Keeps Your Passwords Hidden From AI
1Password for Agents Keeps Your Passwords Hidden From AI
6 hours ago
iPhone Duo 24 Hours Later: Your Questions Answered
iPhone Duo 24 Hours Later: Your Questions Answered
7 hours ago
Apple's iWork Apps Get 'Intelligent Assistant' and iPhone Duo Support
Apple's iWork Apps Get 'Intelligent Assistant' and iPhone Duo Support
7 hours ago
Apple is Apparently Considering a Slightly Larger iPhone Duo
Apple is Apparently Considering a Slightly Larger iPhone Duo
7 hours ago
Giant iPhone Duo Displays Coming to Four Apple Stores
Giant iPhone Duo Displays Coming to Four Apple Stores
9 hours ago
Apple Pulls Keynote, Pages and Numbers From App Store [Update: Back]
Apple Pulls Keynote, Pages and Numbers From App Store [Update: Back]
9 hours ago
Apple Updates More Apps With iPhone Duo Support
Apple Updates More Apps With iPhone Duo Support
10 hours ago
Apple Will Label Apps 'Made for iPhone Duo' in App Store
Apple Will Label Apps 'Made for iPhone Duo' in App Store
13 hours ago
Amazon Takes $49 Off iPad With Prices Starting at $399.99
Amazon Takes $49 Off iPad With Prices Starting at $399.99
13 hours ago
F1 on Apple TV Now Available in Dolby Atmos
F1 on Apple TV Now Available in Dolby Atmos
14 hours ago
Apple Reveals More Than 50 Apps That Will Be Updated for iPhone Duo
Apple Reveals More Than 50 Apps That Will Be Updated for iPhone Duo
14 hours ago
Apple Blocks Certificates That Could Help Attackers Fake Websites
Apple Blocks Certificates That Could Help Attackers Fake Websites
16 hours ago
Giant iPhone Duo Installations Spotted at Apple Fifth Avenue
Giant iPhone Duo Installations Spotted at Apple Fifth Avenue
16 hours ago
iPhone Duo 2 Prototypes Include Under-Display Face ID
iPhone Duo 2 Prototypes Include Under-Display Face ID
17 hours ago
Tesla App Gains iPad and iPhone Duo Support
Tesla App Gains iPad and iPhone Duo Support
21 hours ago
Apple Reportedly Boosts iPhone Duo Orders by 44%
Apple Reportedly Boosts iPhone Duo Orders by 44%
21 hours ago
Fortnite Returning to Australian App Store After Court Ruling
Fortnite Returning to Australian App Store After Court Ruling
22 hours ago
Apple Ordered to Open iPhone to Rival App Stores in Australia
Apple Ordered to Open iPhone to Rival App Stores in Australia
22 hours ago
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
22 hours ago
Things Updated for iPhone Duo With Adaptive Layout
Things Updated for iPhone Duo With Adaptive Layout
23 hours ago
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
23 hours ago
iPhone Duo Reviewers Really Miss Face ID
iPhone Duo Reviewers Really Miss Face ID
1 day ago
Does the iPhone Duo Run Hot? Here's What Reviews Found
Does the iPhone Duo Run Hot? Here's What Reviews Found
1 day ago
Apple Music's New Look is Now Live on Apple's Website
Apple Music's New Look is Now Live on Apple's Website
1 day ago
Anthropic Launches Claude Duet, a Proactive AI Agent
Anthropic Launches Claude Duet, a Proactive AI Agent
1 day ago
What 32,000 Folds Did to the iPhone Duo's Hinge
What 32,000 Folds Did to the iPhone Duo's Hinge
1 day ago
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
1 day ago
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
1 day ago
Apple Support App Updated for iPhone Duo's Larger Display
Apple Support App Updated for iPhone Duo's Larger Display
1 day ago