Apple Store Near Sydney Permanently Closing Next Month - MacRumors
Skip to Content

Apple Store Near Sydney Permanently Closing Next Month

Apple today announced its store at the Westfield Hornsby shopping mall, in Hornsby, Australia, will be permanently closing next month.

Apple Store Logo
Hornsby is a suburb of Sydney, on the Upper North Shore. Apple opened its store there in 2011, and it will close for good on October 4, at 5 p.m. local time.

In a statement shared with some Australian media outlets a few months ago, Apple said it had decided not to renew its lease at Westfield Hornsby. Apple said all affected retail employees would be given the opportunity to work at Apple's nearby store at the Chatswood Chase shopping mall, in Chatswood, which is set to reopen in October.

Apple HornsbyApple Hornsby

Apple Chatswood Chase has been closed for renovations for many months. Apple said the store will be completely redesigned, and it will offer an Apple Pickup station for collecting online orders, and a dedicated area for Today at Apple sessions. With the Chatswood Chase store set to expand, Apple decided to close its Hornsby store.

The company has six other stores in the Sydney area.

Apple has permanently closed a handful of its stores in 2025, but it has also opened many new locations this year, including in Miami, Shenzhen, Osaka, Bengaluru, and elsewhere. Earlier today, Apple announced that its all-new store in Downtown Detroit will be holding its grand opening on Friday, September 19, at 5 p.m. local time.

Elsewhere in Australia, Apple relocated its store in Perth to a historic bank building in June.

Popular Stories

iOS 26

iOS 26.4 Adds Two New Features to CarPlay

Tuesday March 24, 2026 1:55 pm PDT by
iOS 26.4 was released today, and it includes a couple of new features for CarPlay: an Ambient Music widget and support for voice-based chatbot apps. To update your iPhone 11 or newer to iOS 26.4, open the Settings app and tap on General → Software Update. CarPlay will automatically offer the new features so long as the iPhone connected to your vehicle is running iOS 26.4 or later....
Apple Business hero

Apple Unveils 'Apple Business' All-in-One Platform

Tuesday March 24, 2026 8:53 am PDT by
Apple today announced Apple Business, a new all-in-one platform that unifies device management, productivity tools, and customer outreach features. The service is designed to be a consolidated replacement for several of Apple's existing business-focused offerings, including Apple Business Essentials, Apple Business Manager, and Apple Business Connect. It provides organizations with a single...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 3, AirPods Pro 2 and AirPods 4

Tuesday March 24, 2026 12:31 pm PDT by
Apple today released new firmware for the AirPods Pro 2, AirPods Pro 3, and the AirPods 4. The firmware has a version number of 8B39, up from 8B34 on the AirPods Pro 3, 8B28 on the AirPods Pro 2, and 8B21 on the AirPods 4. There is no word on what's included in the firmware, but Apple has a support document with limited notes. Most updates are limited to bug fixes and performance...

Top Rated Comments

Wanted797 Avatar
7 months ago

The “no one is listening” part is so painfully real. Even in Apple Sydney, arguably the flagship store in metropolitan Sydney, I can barely see anyone sitting around eagerly listening to what staff is introducing. Feels kind of bizarre and weird sometimes. Of course, I always go straight to Genius Bar or just browse around without care.
Have you spoken to an Apple employee recently?

What used to be enjoyable and informative has become a rather painful experience of marketing speak and reading off the spec sheet. Apple hires their staff to “look cool” rather than have a knowledge of their products. I gave up bothering to ask for help a few years ago. Even the Genius Bar has become painful to deal with.
Score: 8 Votes (Like | Disagree)
7 months ago

Have you spoken to an Apple employee recently?

What used to be enjoyable and informative has become a rather painful experience of marketing speak and reading off the spec sheet. Apple hires their staff to “look cool” rather than have a knowledge of their products. I gave up bothering to ask for help a few years ago. Even the Genius Bar has become painful to deal with.
I call BS. I’ve been to the Chadstone store in Melbourne Australia. And the staff pleasant and very helpful. A few people’s experiences do not paint the whole picture. Service for me was great and always has been.
Score: 5 Votes (Like | Disagree)
7 months ago
I'd love to see how the numbers for the Retail stores have shifted over the past 10-12 years. What's the average sales per square foot these days? Have product sales slumped while Genius Bar and Repair services have jumped?

With any Apple product on sale for at least 10-15% off somewhere nearly year round, how many people outside the wealthiest locations like Corte Madera in Marin County and White Plains New York walk into an Apple store these days and pickup a fully loaded MacBook Pro with Apple Care+ and a Apple One Subscription?

I worked at one of those high-wealth locations 15 years ago, and at the time, in that market demographic at least, Apple's Ritz Carlton level of service and psychology approach worked. People with the means will pretty much always choose to shop someplace they know, like and trust. But... the world is very different now. Apple is different now. Does the core Apple user demographic still Know, Like and Trust Apple Retail enough to drop between $2500 and $6,000 in store and in one go when they can probably pickup the same system from Microcenter and save $1000?
Score: 5 Votes (Like | Disagree)
7 months ago
Apple stores were set up as a marketing tool, the model is now to make them profitable, if that continues most will close then the thing that drives sales to their products will be gone, a short sighted excercise in penny pinching
Score: 4 Votes (Like | Disagree)
Shirasaki Avatar
7 months ago

I feel bad for some of the employees, who give it all the gusto of TED Talk every time, but man, no one is listening dude.
The “no one is listening” part is so painfully real. Even in Apple Sydney, arguably the flagship store in metropolitan Sydney, I can barely see anyone sitting around eagerly listening to what staff is introducing. Feels kind of bizarre and weird sometimes. Of course, I always go straight to Genius Bar or just browse around without care.
Score: 4 Votes (Like | Disagree)
7 months ago

and a dedicated area for Today at Apple session
Has there ever been a bigger waste of manpower and store space than this nonsense? I've *never* seen anyone actually paying attention to this, it's just bored people waiting for their Genius "Bar" appointments in that "grove" of uncomfortable cube Angela Ahrendts shoved down everyone's throats.

I feel bad for some of the employees, who give it all the gusto of TED Talk every time, but man, no one is listening dude.
Score: 4 Votes (Like | Disagree)