Apple Continues Improving Apple Support App's AI Assistant - MacRumors
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Apple Continues Improving Apple Support App's AI Assistant

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Apple is continuing to improve the AI Support Assistant that it is testing in the Apple Support app, introducing new functionality in the latest update.

apple support assistant
In addition to answering questions about Apple devices and services and providing device-specific help, Apple says the Support Assistant is able to help run diagnostics to show details about a device's health and performance.

The Apple Support app now has a more informative interface for the Support Assistant, and the tab for accessing the feature has an updated "Ask" label with a new icon instead of a "Chat" label. Apple is no longer calling the Support Assistant an "Early Preview," suggesting it is now available in a more official capacity.

apple support assistant interface
Despite the update, the Support Assistant remains limited, and it is not yet available to all users. It's possible that Apple has expanded the feature to a larger number of testers, but not everyone will see it yet.

Apple began testing the Support Assistant last August. The tool uses AI to answer questions related to Apple support, and it is able to walk users through step-by-step solutions for common problems.

If the Support Assistant is unable to solve a problem, users are able to escalate a request to Apple's support staff for further help.

Tag: Apple Support

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Top Rated Comments

Astuces iOS Avatar
Astuces iOS
7 weeks ago
STOP WITH AI PLEASE !!!
Score: 19 Votes (Like | Disagree)
Johnny907 Avatar
Johnny907
7 weeks ago
That's nice. The only discourse I've had with this thing is spamming "Live agent" until a real human being takes over and I can get my issue solved. But hey, keep wasting billions on this nonsense, Apple.
Score: 12 Votes (Like | Disagree)
M
marblesbarkley
7 weeks ago
It’s a glorified FAQ that will recommend you restart your device and update to the latest ios lol.

Absolutely not helpful for real issues
Score: 10 Votes (Like | Disagree)
F
froot1988
7 weeks ago
The words "apple" and "improving " is a very funny combination in a sentence
Score: 10 Votes (Like | Disagree)
H
H_D
7 weeks ago
Having spent days with the AI «support» of Adobe and Adidas these past months, in endless loops of helplessness of the machine agent – this is not the way to go. Support is such an important part of your brandscape, you do not at ALL ever in any fashion give this over to digital agents that are much worse than even the free ChatGPT experience. It does not solve the problem. I think that making information available via AI, that having assistants online for simple problems, making support databases dialogue-based why not?

But when you **** up as a company and your client needs help, because your system is broken, you have a bug, you made an error... don't hide behind AI-crap.

In all cases I had, the best result was a real human, ideally of a higher support level with a certain experience, that solved the mess.

Except for Adobe, where a very simple problem was obviously too much and even after calling a number that is noooowhere on their site and which I found by googling in a forum and finalllllly had a human being in my ear... they could not solve a simple account-mess they did with my CC sub. I had to cancel my Adobe-Stock-subscription and lost 90 credits in the process, while the support dude actually still tried to hard-sell me on the Acrobat-AI-nonsense that really no one ever will need. Adobe is great, but they kill their brand with that kind of support.

When I want AI-support I can ask Gemini, GPT, Claude, whatever.

When I call Apple because they f*d up SMB or all the Electron Apps make my CPU go nuclear, I want a capable, experienced human being that at least can speak English and find a solution. Via Mail, in a Chat, on the Phone. But sure as hell not a roboChat that explains again and again how sorry it is that it cannot help me and that it understands my frustration that IT IS CAUSING. :-D
Score: 8 Votes (Like | Disagree)
M
macsimcon
7 weeks ago
Used their "AI Support" yesterday for an iPad issue. Total waste of time.
Score: 8 Votes (Like | Disagree)
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