50% of iPhones Brought to Genius Bar Have Never Been Synced

Fifty percent of iPhone owners who have iPhones swapped at the Genius Bar have never plugged them into a computer to backup or sync. That's according to a "little birdie" that former Macworld Associate Editor David Chartier (now at AgileBits) knows. It also suggests iCloud will save a lot of headaches and lost data.

iCloud Backup details

This is a big reason, according to this birdie, for why Apple Store Geniuses are excited about iCloud.

Backupophobes can get away with never touching iTunes after activating an iOS device. But folks obviously need to plug them into some kind of power source to recharge which, combined with a reachable WiFi network, is what triggers iCloud's automatic backup feature. Sure, these customers can manually reinstall apps one by one from the store, but they have no way to recover any of their data or media purchased on the device. That holds true for contacts, too, if users didn't sign up for MobileMe or even Google's free (and, in my experience, terrible) contact sync.

Apple's iCloud, with automated wi-fi sync and instant backup to the cloud will be a welcome feature for those millions who never sync or backup their current iOS devices.

Tag: iCloud

Popular Stories

Apple Logo Zoomed

Tim Cook Teases Plans for Apple's Upcoming 50th Anniversary

Thursday February 5, 2026 12:54 pm PST by
Apple turns 50 this year, and its CEO Tim Cook has promised to celebrate the milestone. The big day falls on April 1, 2026. "I've been unusually reflective lately about Apple because we have been working on what do we do to mark this moment," Cook told employees today, according to Bloomberg's Mark Gurman. "When you really stop and pause and think about the last 50 years, it makes your heart ...
wwdc sans text feature

Apple Rumored to Announce New Product on February 19

Thursday February 5, 2026 12:22 pm PST by
Apple plans to announce the iPhone 17e on Thursday, February 19, according to Macwelt, the German equivalent of Macworld. The report, citing industry sources, is available in English on Macworld. Apple announced the iPhone 16e on Wednesday, February 19 last year, so the iPhone 17e would be unveiled exactly one year later if this rumor is accurate. It is quite uncommon for Apple to unveil...
Finder Siri Feature

Why Apple's iOS 26.4 Siri Upgrade Will Be Bigger Than Originally Promised

Friday February 6, 2026 3:06 pm PST by
In the iOS 26.4 update that's coming this spring, Apple will introduce a new version of Siri that's going to overhaul how we interact with the personal assistant and what it's able to do. The iOS 26.4 version of Siri won't work like ChatGPT or Claude, but it will rely on large language models (LLMs) and has been updated from the ground up. Upgraded Architecture The next-generation...
iOS 26

iOS 26.3 and iOS 26.4 Will Add These New Features to Your iPhone

Tuesday February 3, 2026 7:47 am PST by
While the iOS 26.3 Release Candidate is now available ahead of a public release, the first iOS 26.4 beta is likely still at least a week away. Following beta testing, iOS 26.4 will likely be released to the general public in March or April. Below, we have recapped known or rumored iOS 26.3 and iOS 26.4 features so far. iOS 26.3 iPhone to Android Transfer Tool iOS 26.3 makes it easier...
maxresdefault

Apple Shows Off a Key Reason to Upgrade to the iPhone 17

Saturday February 7, 2026 9:26 am PST by
Apple today shared an ad that shows how the upgraded Center Stage front camera on the latest iPhones improves the process of taking a group selfie. "Watch how the new front facing camera on iPhone 17 Pro takes group selfies that automatically expand and rotate as more people come into frame," says Apple. While the ad is focused on the iPhone 17 Pro and iPhone 17 Pro Max, the regular iPhone...

Top Rated Comments

arn Avatar
191 months ago
I find I've been syncing my iPhone less and less. Before I would very regularly. now, I'll go weeks without.

arn
Score: 22 Votes (Like | Disagree)
goatless Avatar
191 months ago
No wonder they're at the Genius Bar.
Score: 18 Votes (Like | Disagree)
GeekLawyer Avatar
191 months ago
Wow, I can't even conceive of that. Never backing up? So, also, never updating the OS?
Score: 14 Votes (Like | Disagree)
NightFox Avatar
191 months ago
This is a great reality check for a lot of posters on these forums who think GeekWebGuides members are a good representation of the wider iPhone owning community. We're not, we're a geeky minority. The majority of iPhone owners neither know nor care what iOS, WWDC or iCloud are.
Score: 10 Votes (Like | Disagree)
tbobmccoy Avatar
191 months ago
Not that surprised. My friend's iPhone 3G is still running on 2.x I believe. *edit* he does still sync it ... but 2.x ?!?!?

In his defense, I bet it runs a lot faster than a 3G on 4.x ;)
Score: 9 Votes (Like | Disagree)
*LTD* Avatar
191 months ago
The dumbing of society starts by making things "Simpler"

These are the clueless folks having computer problems and blaming it on everything but themselves...
I know plenty of lawyers, for example, some of them top litigators (i.e., in Toronto) that aren't very bright when it comes to tech. When it comes to figuring out public policy and legislation, however, they're stars. But work in that industry and witness it for yourself.

Same thing in academia. Same thing in several other professions, especially among more senior members.

Understanding tech is no signifier or marker of intellect. Tech is a tool, that's either comfortable to use to get actual work done, or it isn't. And a lot if it isn't.

It's often a case of smart people using bad tools. There's going to be friction.

This is where Apple comes in. And consumers have responded - from what appears to be all walks of life, especially a lot of smart people that have traditionally shied away from tech or felt intimidated by it. There is simply a lot of bull.sh.it when it comes to tech - a lot of stuff that gets in the way. It can be a huge PITA. Whoever can simplify it while allowing us to get most of the same things done will be a star. Apple is one of these stars. The industry has taken notice and is going through growing pains to shift toward Apple's model - some with more success than others.

Remove complexity, enhance what's left over. Working from that model, we end up with blessings, not headaches.
Score: 8 Votes (Like | Disagree)