Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues - MacRumors
Skip to Content

Owners of Late 2013 Retina MacBook Pros Reporting Keyboard and Trackpad Freezes, Boot Camp Install Issues

A growing number of Late 2013 Retina MacBook Pro owners in Apple Support Communities forum threads are reporting various problems with both the 13 and 15-inch models of the laptop, including lockups with the keyboard and trackpad on the 13-inch version, as well as difficulties installing Windows 8 and Windows 8.1 through Apple's Boot Camp utility on both models. haswell_mbpfamily_2013
According to users in a support thread spanning over 14 pages, the trackpad and the keyboard on the 13-inch Retina MacBook Pro are reportedly locking up at random during use, with a hard reset through the machine's power button appearing to be the only present solution to the problem. Users are also reporting that a reset of the MacBook's System Management Controller (SMC) appears to be ineffective, and a small survey of users within the thread show that the problem is affecting all three configurations of the 13-inch model. Currently, it is unknown as to whether the freezes are a hardware or software problem, as Apple has not officially commented on the errors.

Meanwhile, users in another support thread spanning over 8 pages are reporting occassional failures when trying to install Windows 8 and Windows 8.1 on both the new 13 and 15-inch Retina MacBook Pro. The errors appear to be with the partition that Boot Camp creates in order to install Windows 8, as users in the thread have reported freezes and copy errors with methods such as insallation through a USB drive and DVD installation via external SuperDrive.

However, a post in the support thread directing users to select specific options within Boot Camp Assistant has been marked as a solution to the issue, with users reporting successful installations of Windows 8 and Windows 8.1 after using the method. It is also likely that Apple may issue an official EFI update to address these Boot Camp install errors in the near future, as one for the Late 2013 iMac addressing the problem was issued shortly after its release.

Apple unveiled the new 13 and 15-inch Retina MacBook Pros at its media event last week, which were updated with Intel’s latest processors for enhanced performance and significantly improved battery life. Apple also reduced the pricing of the new Retina MacBook Pros by $200, offering the entry level 13-inch version for $1,299 and the entry level 15-inch model for $1,999. The updated MacBooks are available from Apple's Online Store and at its various retail locations.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)
Related Forum: MacBook Pro

Popular Stories

iOS 26

iOS 26.4 Adds Two New Features to CarPlay

Tuesday March 24, 2026 1:55 pm PDT by
iOS 26.4 was released today, and it includes a couple of new features for CarPlay: an Ambient Music widget and support for voice-based chatbot apps. To update your iPhone 11 or newer to iOS 26.4, open the Settings app and tap on General → Software Update. CarPlay will automatically offer the new features so long as the iPhone connected to your vehicle is running iOS 26.4 or later....
Apple Business hero

Apple Unveils 'Apple Business' All-in-One Platform

Tuesday March 24, 2026 8:53 am PDT by
Apple today announced Apple Business, a new all-in-one platform that unifies device management, productivity tools, and customer outreach features. The service is designed to be a consolidated replacement for several of Apple's existing business-focused offerings, including Apple Business Essentials, Apple Business Manager, and Apple Business Connect. It provides organizations with a single...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 3, AirPods Pro 2 and AirPods 4

Tuesday March 24, 2026 12:31 pm PDT by
Apple today released new firmware for the AirPods Pro 2, AirPods Pro 3, and the AirPods 4. The firmware has a version number of 8B39, up from 8B34 on the AirPods Pro 3, 8B28 on the AirPods Pro 2, and 8B21 on the AirPods 4. There is no word on what's included in the firmware, but Apple has a support document with limited notes. Most updates are limited to bug fixes and performance...

Top Rated Comments

162 months ago
rmbp 2012 master race. :cool:

enjoy ur freeze 2013

Enjoy your inferior graphics, pleb.
Score: 41 Votes (Like | Disagree)
162 months ago
rmbp 2012 master race. :cool:

Enjoy your freeze 2013.
Score: 30 Votes (Like | Disagree)
fpsBeaTt Avatar
162 months ago
Enjoy your inferior graphics, pleb.

Yeah, really missing the 5% gain the 750m gives over the 650m here.
Score: 25 Votes (Like | Disagree)
Mr Fusion Avatar
162 months ago
"It just works..." :cool:
Score: 21 Votes (Like | Disagree)
162 months ago
Enjoy your inferior graphics, pleb.

650m is better than Iris Pro

http://www.anandtech.com/show/6993/intel-iris-pro-5200-graphics-review-core-i74950hq-tested
Score: 18 Votes (Like | Disagree)
162 months ago
Ive had this issue with my 2012 rMBP as well.

Why has Jony Ive got your Macbook?

;)
Score: 13 Votes (Like | Disagree)