Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More - MacRumors
Skip to Content

Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More

by

Sprint today announced that customers can now chat directly with its support representatives using Apple Business Chat.

sprint apple business chat screenshot
Sprint customers can use Apple Business Chat to message an agent, learn about Sprint plans, and more at any time of the day or night, according to the carrier. Customers can start, stop, and resume conversations at any time.

Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.

Business Chats must be initiated on an iPhone or ‌iPad‌, but they can be continued on any other iPhone, ‌iPad‌, Mac, or Apple Watch signed into the same Apple ID. To use the feature with Sprint, visit the "Contact Us" page on Sprint.com, or search for a Sprint store using Siri, Safari, or Apple Maps, and tap the Messages icon.

Apple Business Chat uses features from the My Sprint Mobile app for easy account authentication and access, according to Sprint.

In related news, TD Ameritrade this week announced that individual investors can now instantly fund a brokerage account with Apple Pay through Apple Business Chat, an industry first. Dealerships that use the customer service platform Gubagoo can now use Apple Business Chat as well, it was announced.

Apple Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, the United Kingdom, and the United States. The service has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, and Burberry.

Tag: Business Chat

Top Rated Comments

Kaibelf Avatar
Kaibelf
96 months ago
Was skeptical about this but had a very good customer experience using business chat with Home Depot. Optimistic if these replace those horrible call trees!
Score: 2 Votes (Like | Disagree)
Joe Rossignol Avatar
Joe Rossignol
96 months ago
Is there a list somewhere of businesses that participate in Business Chat?
I mentioned in the article: Apple Business Chat ('https://www.apple.com/ios/business-chat/')
Score: 2 Votes (Like | Disagree)
Read All Comments

Popular Stories

Apple Event Logo

Apple's Next Era Begins September 1

Thursday May 7, 2026 10:36 am PDT by
Apple recently announced that Tim Cook will be stepping down as CEO later this year, after 15 years of leading the company. Effective September 1, Apple's hardware engineering chief John Ternus will become the company's next CEO, while Cook will become executive chairman of Apple's board of directors. In his new role, Apple said Cook will assist with "certain aspects" of the company,...
Read Full Article
Four iPhone 18 Pro Colors Mock Feature

iPhone 18 Pro Launching in September With These 10 New Features

Saturday May 9, 2026 6:03 am PDT by
While the iPhone 18 Pro and iPhone 18 Pro Max are not launching until September, there are already plenty of rumors about the devices. It was initially reported that the iPhone 18 Pro models would have fully under-screen Face ID, with only a front camera visible in the top-left corner of the screen. However, the latest rumors indicate that only one Face ID component will be moved under the...
Read Full Article
Apple Watch Series 10 Jet Black Touch ID

Apple Watch Series 12 and watchOS 27: What to Expect Later This Year

Friday May 8, 2026 2:07 pm PDT by
While not too much has been reported about the next Apple Watch models, there are a few rumors about potential design changes and watchOS 27 features. Apple Watch Series 12 and Apple Watch Ultra 4 models are expected to be released in September, and we have outlined some of the key rumored hardware and software changes below. A new Apple Watch SE is not expected this year, as that model was...
Read Full Article • 59 comments