Apple Launches 2023 Mac Mini Repair Program Due to Power Issue - MacRumors
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Apple Launches 2023 Mac Mini Repair Program Due to Power Issue

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Apple today launched a repair program for Mac mini models with the M2 chip, after it determined that a "very small percentage" of these computers may no longer power on. No other Mac mini models are part of this program.

Mac mini M2 2023
If your Mac mini has exhibited this issue, you can enter its serial number on Apple's website to see if it is eligible for this program. If it is, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Mac mini models with the M2 chip were first released in 2023, but Apple says that affected units were manufactured between June 16 and November 23 of 2024.

The worldwide program covers an eligible Mac mini for up to three years after it was purchased.

Apple did not provide a reason for the power issue.

Related Roundup: Mac mini
Tag: Repair Program
Buyer's Guide: Mac Mini (Caution)
Related Forum: Mac mini

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Top Rated Comments

The Clark Avatar
The Clark
10 months ago

Apple has the numers. We don't. I think I'll trust Apple far more than MacRumors posters
I think it's probably safe to trust neither.
Score: 26 Votes (Like | Disagree)
sw1tcher Avatar
sw1tcher
10 months ago

Apple today launched a repair program for Mac mini models with the M2 chip, after it determined that a "very small percentage" of these computers may no longer power on. No other Mac mini models are part of this program.
😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their [S]third-generation butterfly keyboard[/S] M2 Mac mini and for that we are sorry. The vast majority of Mac [S]notebook[/S] mini customers are having a positive experience with the new [S]keyboard[/S] Mac.”
Score: 21 Votes (Like | Disagree)
Naraxus Avatar
Naraxus
10 months ago

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their [S]third-generation butterfly keyboard[/S] M2 Mac mini and for that we are sorry. The vast majority of Mac [S]notebook[/S] mini customers are having a positive experience with the new [S]keyboard[/S] Mac.”
Apple has the numers. We don't. I think I'll trust Apple far more than MacRumors posters
Score: 18 Votes (Like | Disagree)
Z
ZipZilla
10 months ago
I have 2 of these, no power issues. Obviously I need a brand new Mac Studio to remedy the issue
Score: 17 Votes (Like | Disagree)
JPack Avatar
JPack
10 months ago

😂

It's always "a very small percentage/number" of people affect.


“We are aware that a small number of users are having issues with their [S]third-generation butterfly keyboard[/S] M2 Mac mini and for that we are sorry. The vast majority of Mac [S]notebook[/S] mini customers are having a positive experience with the new [S]keyboard[/S] Mac.”
Butterfly keyboard service program was also a “small percentage.” 😂

Legally, if it’s “large,” there would be grounds for a recall, not service program.
Score: 12 Votes (Like | Disagree)
AppliedMicro Avatar
AppliedMicro
10 months ago

This one might actually be a very small percentage. Probably a now-known bad batch of capacitors in a run of power supplies, that's usually what causes power problems.

The butter keyboard's "small percentage" was 100% - it was a bad design, there was no fix possible that didn't involve a redesign.
Completely agree.

This one actually may be a small number. Then again, why would they issue a an out-of-warranty repair program for it? And if it’s capacitors, it’ll likely only get worse over time.

That’s because it IS a small number. Apple knows exactly what manufacturing run the problem occurred with. Once again the tech blog blatherers try to inflate things to include all users
Apple’s wording should not be taken at face value. They literally always claim “small number” or “rare cases” on all of their repair programs ('https://support.apple.com/service-programs').

Even in instances where it’s not. Such as the 2011 MacBook Pro GPU issues ('https://web.archive.org/web/20150316124015/http://www.apple.com/support/macbookpro-videoissues/') - which affected way more than just a small percentage, with even replacement boards often failing within months.
Score: 4 Votes (Like | Disagree)
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