Apple Returns 5-8 Million Defective iPhones to Foxconn? - GeekWebGuides
Skip to Content

Apple Returns 5-8 Million Defective iPhones to Foxconn?

iphone_5_lteAccording to reports over the weekend from China Business [Google translation] and China Times [Google translation], Apple last month returned at least five million and perhaps as many as eight million iPhones to manufacturing partner Foxconn due to defects in either appearance or operation.

The reports indicate that it will cost Foxconn roughly 200 yuan ($32) per device to correct the issues with the defective iPhones, resulting in a charge of as much as 1.6 billion yuan ($259 million) to address the problem. It is unclear which iPhone models are affected by the issues, but Apple does not appear to be suffering from major shortages of any of its current devices.

The iPhone 5 suffered from quality control issues following its launch, with a number of customers complaining of scratches and other issues with their devices even right out of the box. Foxconn executives acknowledged that the iPhone 5 was a difficult device to assemble, with increased quality control standards contributing to production output below the company's goals.

As a result, it took Apple two and a half months to achieve supply-demand balance for the device, although the company was also pursuing its most aggressive worldwide rollout yet.

Related Forum: iPhone

Popular Stories

M5 MacBook Pro

RIP, MacBook Ultra

Monday October 19, 2026 9:37 am PDT by
Apple today sent out invites for an experience in Los Angeles on Wednesday, October 28, and the "Pro and tell" tagline on the invitation likely means that the rumored MacBook models with touch-enabled OLED displays will stick with MacBook Pro branding instead of the once-rumored "MacBook Ultra" name. The long-rumored "iPhone Ultra" ended up being named iPhone Duo, so speculation that Apple...
iPhone Duo Trio

Here's What Apple's Apps Look Like on the iPhone Duo

Tuesday October 20, 2026 11:12 am PDT by
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...
apple pro tell logo

Apple Announcing New Products Next Week: 'Pro and Tell'

Monday October 19, 2026 9:05 am PDT by
Apple's Greg Joswiak today hinted at new product announcements coming next week, sharing a social media post that says "Can't wait to pro and tell next week." Rumors suggest Apple is planning to debut the new MacBook Pro with an OLED touchscreen display, an M6 entry-level MacBook Pro, an M6 iMac, an iPad mini with an OLED display. Can't wait to pro and tell next week....

Top Rated Comments

176 months ago
Apple Inc.: I'd like to return these 8 million iPhones.

Foxconn: What's the problem?

Apple Inc.: There's a tiny scratch on some of them, a dead pixel on others...y'know, it's just when you spend several billion dollars you want them perfect.

Foxconn: Gotcha, let me talk to the manager and we'll see what we can do.

10 minutes later...

Foxconn: We can't exchange them but how about a $300,000,000 iTunes gift card?
Score: 44 Votes (Like | Disagree)
176 months ago
I mean, I'm glad that Apple takes the customer experience enough to force their suppliers to get things right, but still, how does stuff like this happen at this stage in the game? This story comes right on the heels of news that production difficulties were pushing the launch of the 5S back several months. If there are problems that significant for a minor phone upgrade, what happens with a complete redesign for the iPhone 6? Come on, Apple, get your house in order!

Maybe Apple should go back to cheap plastic phones, like the others?

Seriously Apple insists on pushing the envelope, and I'd say at times that's bordering on the obsessive... scratch that, it *is* obsessive in a way that a lot of customers probably can't relate. But they do it, and they have the best looking phone by a mile, so you can't really argue with it.

Like the story of the MacBook Pro webcam. The designers wanted a green camera light when the camera is on, but they didn't want to have an ugly hole when its off. They wanted the light to shine through the aluminum. Well aluminum isn't translucent - but you can make a hole in it so small that the eye cannot see it to get the same effect. All you need is lasers. So Apple bought lasers for over $200M so its manufacturing partners can shoot tiny holes in the aluminum housing so there is no hole visible in the case.

I am sure there's stories like this about the iPhone 5, too. It's what makes it feel, as one review described it, "like a piece of jewelry". Like it was not assembled but formed from a single piece. Like a monolith. And it makes these hard or impossible to copy. You may have noticed there is not a single competitor that makes a phone this small with that many features. Because they can't.

That's why the manufacturers have so many problems making them. Not at all unusual for Apple.
Score: 10 Votes (Like | Disagree)
AppleScruff1 Avatar
176 months ago
8 million defective phones returned and no supply problem created. Does this mean that sales aren't strong?
Score: 10 Votes (Like | Disagree)
176 months ago
I am glad I helped contribute towards this. I returned at least 30 iphone 5s. All had some sort of issue out of the box. I officially gave up and will be moving onto the Galaxy S4.


LOL. You have zero credibility. Here's an earlier post of your's (and that probably wasn't truthful either):

"Not true. Back in November I did exactly this. I think they let me get through at least 5 phones before saying no more. All had various issues from:
rattling sleep wake buttons
Crooked home..."
Score: 8 Votes (Like | Disagree)
rtomyj Avatar
176 months ago
The iPhone 5, beside the still un-understandable screen size decision, is a catastrophy.

I have a bump case, which is a failure in itself because it ads weight, size, and covers the iphone, and still there are many scratches on my iPhone 5.

Like many many people reporting it, my lock button is ****ed up (can't reach it since it's too low).

BUT the very worst is the so called "new more durable" cable and socket that is already ****ed as well, and I have to use a piece of paper for it to connect, only on one side (the other doesn't work anymore).

It goes without saying that I'm going to replace my iPhone, but I'm certainly not buying another one anymore, tired of this un-innovative, overpriced, piece of crap.

Here we have the vocal minority folks. Perfect example too. Firstly, I have a "perfect" iPhone 5 on my first try. The 16:9 screen is awkward at first but I really like it now. Second, you want a new phone but you don't like the weight a bump case adds to a very light phone? So your content with a heavier phone with a case on it just because its not Apple, right? Third, dropped my phone and guess what? Not a scratch (say what!). Use my lightning cable like crazy, with two devices and guess what? Not a nick on it (**** be cray cray!).

Finally, I had buddies ask me for phone advice. I gave them many options, iPhone, Droids, Windows, even BB. Why did they choose the iPhone. For the screen size, apps and many more things. How is Apple not innovating? Better question who is in your opinion, and why? Catch: first Google "Gimmick"
Score: 8 Votes (Like | Disagree)
GoCubsGo Avatar
176 months ago
"Apple Returns 5-8 Million Defective iPhones to Foxconn?"

Are you asking us or telling us? Yes, the rumor is they did return defective units according to a translated article from China Business. :D
Score: 8 Votes (Like | Disagree)
Latest Stories
Tesla App Gains iPad and iPhone Duo Support
Tesla App Gains iPad and iPhone Duo Support
2 hours ago
Apple Reportedly Boosts iPhone Duo Orders by 44%
Apple Reportedly Boosts iPhone Duo Orders by 44%
3 hours ago
Fortnite Returning to Australian App Store After Court Ruling
Fortnite Returning to Australian App Store After Court Ruling
3 hours ago
Apple Ordered to Open iPhone to Rival App Stores in Australia
Apple Ordered to Open iPhone to Rival App Stores in Australia
3 hours ago
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
4 hours ago
Things Updated for iPhone Duo With Adaptive Layout
Things Updated for iPhone Duo With Adaptive Layout
4 hours ago
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
5 hours ago
iPhone Duo Reviewers Really Miss Face ID
iPhone Duo Reviewers Really Miss Face ID
10 hours ago
Does the iPhone Duo Run Hot? Here's What Reviews Found
Does the iPhone Duo Run Hot? Here's What Reviews Found
11 hours ago
Apple Music's New Look is Now Live on Apple's Website
Apple Music's New Look is Now Live on Apple's Website
12 hours ago
Anthropic Launches Claude Duet, a Proactive AI Agent
Anthropic Launches Claude Duet, a Proactive AI Agent
12 hours ago
What 32,000 Folds Did to the iPhone Duo's Hinge
What 32,000 Folds Did to the iPhone Duo's Hinge
13 hours ago
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
14 hours ago
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
15 hours ago
Apple Support App Updated for iPhone Duo's Larger Display
Apple Support App Updated for iPhone Duo's Larger Display
15 hours ago
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
15 hours ago
iPhone Duo Tips Over on MagSafe Stands When Unfolded
iPhone Duo Tips Over on MagSafe Stands When Unfolded
16 hours ago
Apple Music's New Look Officially Announced
Apple Music's New Look Officially Announced
17 hours ago
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
18 hours ago
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
19 hours ago
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
19 hours ago
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
19 hours ago
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
20 hours ago
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
1 day ago
Apple Stores in Bordeaux and Lille Looted During French Protests
Apple Stores in Bordeaux and Lille Looted During French Protests
1 day ago
Bluesound Adds Native Apple Music Support
Bluesound Adds Native Apple Music Support
1 day ago
Apple CEO John Ternus Explains What Makes Good Product Design
Apple CEO John Ternus Explains What Makes Good Product Design
1 day ago
UK Proposes New Ways to Help Apple Pay Rivals
UK Proposes New Ways to Help Apple Pay Rivals
1 day ago
WhatsApp Developing In-App Browser for All Chat Links on iPhone
WhatsApp Developing In-App Browser for All Chat Links on iPhone
1 day ago
Apple's App Store Chief Explains Its Push for Premium Games
Apple's App Store Chief Explains Its Push for Premium Games
1 day ago