Apple recently removed Support Profiles from its website, redirecting the page to a new "Get Support" tool that similarly enables customers to check their technical support and service coverage status for iPhones, iPads, Macs, and other Apple products they own. There is, however, one notable difference.
The new "Get Support" tool only lists Apple products signed into any given Apple ID, whereas the old Support Profiles page allowed customers to add additional products, including those owned by others. The change is cumbersome for families in particular, as managing multiple devices is now more difficult.
The main concern is that users may only have one Apple ID associated with a given device at a time, so now the only way to manage multiple devices is to manually sign in and out of multiple Apple IDs on the website. While not a major problem, a number of GeekWebGuides readers have emailed us with negative feedback about the change.
The change also prevents non-iCloud devices such as older iPods from being added to the list. Users can manage their devices on their Apple ID account page.
Top Rated Comments
My appointment was held and reserved for 6 days even though I wanted to cancel it, no wonder why my local store is booked more than my doctors office... they can’t cancel!
Apple support tools have been an absolute mess recently. They seem to have been transitioning to the new tools for a year or so, breaking both new and old systems in the process.
And the icing on the cake - only my two Macs are showing on the device list, despite all of my devices correctly showing on the Apple ID page and in the Apple Store app. So if I drop my phone tomorrow, it wouldn't even be possible for me to start a support request online. Great job Apple.