Apple today announced that its annual extended holiday return policy begins today in the United States and several other countries around the world.
Under the policy, eligible products purchased between November 14, 2018 and December 25, 2018 can be returned until January 8, 2019 in the United States, Canada, Australia, United Kingdom, and select other regions. You can return something ordered online or purchased in store, and Apple's policy states that the items can be sent back to Apple for free through the mail or dropped off at any Apple Store.
In countries like Japan and Spain, the policy is slightly different and extends from November 14, 2018 to January 6, 2019, with a return deadline of January 20, 2019 in these regions.
In all regions, items excluded from the return policy include Apple or iTunes gift cards. Otherwise, most products can be returned, including iPhone, iPad, Mac, Apple Watch, Apple TV, and more. The devices can be opened and used prior to being returned, but they must be undamaged and in their original packaging.
As with any holiday purchase, make sure you keep your receipts when buying on Apple.com or in an Apple retail store, to ensure that your purchase falls within the timeframe of the extended holiday return policy. If you bought something from Apple prior to today, it will fall under Apple's typical 14-day return policy.
Top Rated Comments
Anyway last year when I returned my iPhone X (due to it giving me migraines) well within the holiday return date and within all of the specified parameters, I still got a real runaround at my local Apple Store when we returned it.
First they tried to say we were past the return deadline. Not true, we had many days to spare.
Then they tried to tell me they could not locate a record of the purchase. They claimed some sort of issue prevented them from finding it in their system. My husband showed it to them on his iPhone. Then they tried to insist my phone was part of some special promotion or something which made absolutely no sense, because no such promotion existed at the time my husband bought the iPhone. I can’t explain it here to you all because they made everything up as they went along. Like if they dragged it out long enough I would give up and go home. It was awful.
Then they tried to deny the terms spelled out on the web site saying it didn’t apply to their store. We had to pull up the web page and show them the fine print of the return terms.
They finally approved the return but said they were doing us a favor in doing so because we really didn’t meet the terms. But they couldn’t explain how we didn’t meet the terms. I’ve never seen such a weird runaround.
It was a process that should have taken ten minutes but was dragged out for about twenty minutes or so. It was just so weird and atypical.
Normally the FEW returns or exchanges that we have done at that store over the years are a breeze. Apparently they are wary of the holiday ones. Or at least some store managers are.
So, buyer beware. Definitely save every bit of documentation both electronic and paper.
[doublepost=1542216584][/doublepost]I just wished they offered interest free credit again, like they used to do. They do it for the iPhone (the "iPhone Payments" plan: 20 months UK / 24 months US), so why not the more expensive Macs/iPads?!
Instead they want to make more money, by offering Barclays or Paypal finance at a whopping 15%, in a market where you can get a personal loan for less than 3.5%. So bleeding obvious they're making money from these loan companies, on top of increased pricing across the board, all to raise their ASP and thus increase shareholder value.
Sure pension funds rejoice, but we're all paying for it through the nose.
Also see https://forums.macrumors.com/threads/apple-holiday-return-period.2211070/page-2?post=27983789#post-27983789