Angela Ahrendts Says Apple Store Employee Retention Rate Rose to Historic High of Nearly 89% During Her Tenure

To be expected considering that during Ahrendts' tenure Apple decidedly moved toward hiring retail workers with fewer skills and less opportunity outside the company.

This is at best misleading, not to mention irrelevant to HER as an executive. I know many many employees and customers that found her irritating and are happy to see her leave. The retention rate has ZERO to do with her, and 100% to do with the flat economy for younger generations entering the work force or older workers laid off in the 2008 disaster.

Apple isn't a bad gig in your 20's and even early 30's as far as retail goes (health care, 401k, tuition reimbursement and the usual benefits package even at part time).

My time in an Apple Store I've meant some highly educated super bright employees, and often wonder why is he/she here doing this? I often let them speak and ask questions, even though I need limited help I'm interested in the company as a share holder. I find many of employees over qualified, extremely bright, over worked, and worst of all directed to be over attentive to a point of awkwardness by what id imagine is a directive from upper management?

The customers in these stores not happy with the service fail to understand the scale at which Apple operates, this is not a mom and pop shop. People buy these products in the 100's of millions, and they break them and things go wrong is a small percentage (true of ANY product). The expectation of the consumer is Apple's own doing, placate to every complaint for years and you have created the perfect monster. Angela created this dissatisfaction with her luxury brand background and hyper attentiveness and odd luxury item releases. A gold watch, really??

She has left the company's retail weaker through lack of vision of what the company has always stood for: Creativity, Innovation, and Being Freakin' Cool. All three of these are lacking in the stores as she walks off with her 73+ million dollar salaryo_O

Employee retention isn’t the same as Apple retail flourishing.

Plus, people might have been staying for the wrong reasons...like a cush job with little responsibility.

Until we get the numbers for Apple retail stores, we can only speculate they struggled enough for Apple to make a change.

Only on MR would high employee retention rate be spun as a negative. o_O

and the Retail experience at the Apple stores is still terrible. Make an appointment and they will see you sometime within a 2 hour window once you arrive, just go stand over against the wall with all the other appointments

I think it's considered notable given the narrative that Apple retail worsened on Ahrendts's watch. Might not be interesting to you but this site is for multiple people. ;)

I think it's considered notable given the narrative that Apple retail worsened on Ahrendts's watch. Might not be interesting to you but this site is for multiple people. ;)

Employee retention isn’t the same as Apple retail flourishing.

Plus, people might have been staying for the wrong reasons...like a cush job with little responsibility.

Until we get the numbers for Apple retail stores, we can only speculate they struggled enough for Apple to make a change.