Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups - MacRumors
Skip to Content

Select Apple Stores Remain Open Temporarily for Customers With Pending Sales and Repair Pickups

by

Apple on Friday announced that all of its retail stores outside of the Greater China region are closed through March 27 due to the COVID-19 coronavirus pandemic. However, multiple sources have indicated that Apple is keeping some of its retail stores open this weekend for customers with pending in-store pickups only.

apple store pickup

At least some Apple retail employees in the U.S. and Canada are reportedly still being asked to go into work today to assist with in-store pickups tied to Apple's online store and Genius Bar repairs that had already been processed.

An online Apple support representative has indicated that customers will be able to collect their pending pickups between March 14 and March 16 during limited opening hours. All other in-store services are unavailable until March 27.

It is unclear if this policy is in place at all of Apple's stores in the U.S. and Canada, or in other countries, so we recommend contacting Apple.

Tags: Apple Store, COVID-19 Coronavirus Guide, Personal Pickup

Popular Stories

iOS 26

iOS 26.4 Adds Two New Features to CarPlay

Tuesday March 24, 2026 1:55 pm PDT by
iOS 26.4 was released today, and it includes a couple of new features for CarPlay: an Ambient Music widget and support for voice-based chatbot apps. To update your iPhone 11 or newer to iOS 26.4, open the Settings app and tap on General → Software Update. CarPlay will automatically offer the new features so long as the iPhone connected to your vehicle is running iOS 26.4 or later....
Read Full Article • 25 comments
Apple Business hero

Apple Unveils 'Apple Business' All-in-One Platform

Tuesday March 24, 2026 8:53 am PDT by
Apple today announced Apple Business, a new all-in-one platform that unifies device management, productivity tools, and customer outreach features. The service is designed to be a consolidated replacement for several of Apple's existing business-focused offerings, including Apple Business Essentials, Apple Business Manager, and Apple Business Connect. It provides organizations with a single...
Read Full Article • 46 comments
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 3, AirPods Pro 2 and AirPods 4

Tuesday March 24, 2026 12:31 pm PDT by
Apple today released new firmware for the AirPods Pro 2, AirPods Pro 3, and the AirPods 4. The firmware has a version number of 8B39, up from 8B34 on the AirPods Pro 3, 8B28 on the AirPods Pro 2, and 8B21 on the AirPods 4. There is no word on what's included in the firmware, but Apple has a support document with limited notes. Most updates are limited to bug fixes and performance...
Read Full Article • 88 comments

Top Rated Comments

V
valexv
79 months ago
I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
Score: 5 Votes (Like | Disagree)
EVGabe Avatar
EVGabe
79 months ago
This seems accurate. The Apple Store where I work is staying open until Monday, but ONLY for customers with online orders ready for pickup, or repairs ready for pickup. No new sales or technical support will be offered in-store during this closedown period. For those two weeks, we are technically scheduled to work, however we're told only to come in if we receive a call to do so.

And yes, we're still getting paid, in full.
Score: 4 Votes (Like | Disagree)
cmaier Avatar
cmaier
79 months ago

I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
I suspect they will make arrangements. I once had a MBP in for a week, and they arranged for me to knock on the back door of the Palo Alto location when the store was closed so they could return it to me without me having to wait for normal store hours. They’re good like that.
Score: 4 Votes (Like | Disagree)
velocityg4 Avatar
velocityg4
79 months ago
I hope people's devices which are in for repair but won't be ready for pickup during this window will be shipped to them once the repair is complete.
Score: 4 Votes (Like | Disagree)
4
44267547
79 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
But you want to know the great thing about Apple, they’ll compensate you in some form or another due to the inconvenience. They realize that somethings are not really in our control as of right now, but given the circumstances, you could simply contact customer relations and express the inconvenience of you not having your item returned, and I’m sure they’ll figure out something with you once this matter resolves where they can re-open the stores/provide more thorough customer assistance.
Score: 4 Votes (Like | Disagree)
mikethemartian Avatar
mikethemartian
79 months ago

I had an iMac repair that was supposed to be ready for pickup today. When I called apple support earlier today they said I would have no other choice but to wait until the stores reopen. I asked if they could at least ship me a refurb computer as a loaner in case the stores stay closed for a long time, but they said that wasn't possible.
I would have thought they could have shipped it back to you.
Score: 3 Votes (Like | Disagree)
Read All Comments